FAQs

You can contact us using our website, or send us a message on our Facebook page. We will set up your initial appointment and determine a schedule that works for you.

For one time cleanups, payment is due at the time of service. We will send your first invoice via email shortly after your initial cleanup. You can either pay cash or E-Transfer. Otherwise you will be directed to a payment form, where you will have the option to pay by credit card or Paypal. Returning customers will be charged after each service is completed. 

Yes ! We accept all major credit cards, debit cards and e-transfers

No. Except if it is your first service call or a one time cleanup. 

We will notify you one day prior to service, and ask to leave your gate unlocked if you will not be present for the service. If you are concerned about personal safety issues associated with leaving your gate unlocked, we are happy to loan out locks at no cost for your service. We also ask that you restrain dogs that are not comfortable with strangers for the safety of our team and your pets.

If the yard hasn’t been cleaned up in more than a week then there will be  an additional charge added to account for the accumulated waste.  Please see our service rates or contact us for more info.

Yes we do! Let everyone know about our pet waste removal services. If a new customer signs up and mentions your name, you will get a FREE cleanup! There are no limits to the number of people so please let your friends know about us!

Let us know ahead of time, before we arrive at your home and you will not be charged for the service that week. If the dog(s) will be gone from the yard for a couple of weeks, or if for some other reason you want us to skip your yard for more than a single service day, we can put your service on hold and you will not be charged for those days. 

Please note that if you choose to put your service on hold or skip a cleanup you may be charged an initial cleanup fee if your dogs have still been using the yard once you resume service. 

We give our workers the following days off to spend with their families:

• New Years Day
• Family Day
• Good Friday/Easter Monday
• Victoria Day
• Canada Day
• Civic Holiday
• Labour Day
• Thanksgiving
• Remembrance Day
• Christmas Day
• Boxing Day

We will work in most weather, but there may be days when heavy rain, snow, or very cold weather can stop us. If there is more than half an inch of snow, we will postpone that day’s service until the next day or two when the snow melts away. If snow stays on the ground for more than a week but there is no new snow to cover it, we will do regular cleanups to prevent excessive buildup of waste in your yard.

We will usually work in the rain too, although very heavy rainfall or thunder and lightning may postpone our service. If we have had to postpone cleanups for the week due to weather, there will be a 50% charge for the next cleanup as it will take twice as long with twice as much to cleanup. We understand you not being able to enjoy your yard being waste free, so that is why we feel it’s fair for both sides to only charge 50% instead of double or nothing at all. We hope you understand our reasoning behind this. 

Yes please! We don’t allow our employees to climb or jump over fences, so please have your gate unlocked on your service day. If you don’t have a lock then, of course, disregard this. We can also loan you a lock at no cost if you prefer to have your gate locked for our ease of entry.

There will be no charge for an appointment missed due to something that was our fault, for example, vehicle problems, sickness, etc. However, if your gate is locked, or the dog(s) will not allow us to clean the yard when we come to do the work, it may be necessary to charge for the service call that could not be completed since we have driven all the way to your home. We are very easy to work with and know accidents do happen so if this a first time occurrence you most likely will not be charged. We will discuss the incident and work with you so it doesn’t happen again. So if you have a gate that is locked and you get to work and forget to unlock it, just contact us as early as possible and we will skip your yard that day so you don’t get charged. We also loan out locks free of charge. Some clients find this easier as they do not have to remember to unlock it before work. That way your gate stays locked and we lock it back after service is completed. 

In most cases yes, we love dogs! We don’t want to take any unnecessary risks with your dog or our workers. Sometimes a dog will simply not allow us into the yard, making it unsafe for us. If your dog is aggressive with strangers, or if it becomes apparent to us that your dog will not let us in, then we will ask you to keep your dog inside or confine them on the day we come to scoop.

If your number of dogs changes please let us know ASAP. We want to make sure you are only charged for the correct number of fur babies you have. 

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